Cancellation & Refund Policy

Cancelling a booking

The refund depends on how far ahead of your slot you cancel. The cutoffs are measured against the start time of the booked slot.

Rescheduling is free

If you reschedule at least 6 hours before your slot, there is no charge. You may move to any available slot of equal or higher value; if the new slot costs more, you pay only the difference. We would rather you played at another time than lost your money.

A reschedule requested less than 6 hours before the slot is treated as a cancellation under the table above.

How the money comes back

Refunds are returned to the original payment method used at checkout — the same card, UPI handle, or account. We cannot redirect a refund to a different method.

We initiate the refund immediately on cancellation. Your bank or card issuer then takes typically 5–7 working days to post it to your account. That leg is outside our control.

If we cancel

If a court becomes unplayable — weather, maintenance, or any reason on our side — you receive a full refund regardless of timing, or a free move to another slot if you prefer. The tiers above never apply to a cancellation we initiate.

Bookings made elsewhere

If you booked this court through a partner app rather than directly on this site, your payment went to that partner, and your cancellation and refund must go through them. This policy covers bookings paid for on Maniac Sportz.

No-shows

A booked slot that goes unused without a cancellation is treated as a cancellation of under 6 hours: no refund. The court was held for you and could not be sold to anyone else.